Delivering optimal outcomes at scale
We connect regularly with members to better understand their needs and help them make the most of their plan.
of members interact with us at least once a week
Our members turn to us for guidance because we make it easy and we've earned their trust.
of members use navigation for specialist & in-person care
High employee satisfaction
When employees know they’re supported and see real changes in their health, they feel great about their plan.
net promoter score (NPS)
Improved clinical outcomes
Firefly’s care model more effectively manages the most common (and costly) chronic conditions.
better chronic disease outcomes (vs. typical benchmarks)