Our secret? Connection.
Engage members, empower their care, earn their trust. From our clinical model to our coverage design, our analytics to our app, this is the heart of everything we do. Because to receive healthcare is to be vulnerable. To consistently get better outcomes, people need to feel seen, heard, supported. That’s where we start.
Smarter care means better outcomes
Our virtual-first care teams reach out to members early and often to make sure they feel supported. From quick questions to continuous help for chronic conditions, our members trust that we’re always ready to guide them to the exact care they need. The results are clear.
of members engage with Firefly on a weekly basis
cost reduction per member per month (PMPM) for employers
Net Promoter Score for
of patients follow our guidance for specialist or in-person care
of hypertension and diabetes patients are ‘in control’
post-visit Customer Satisfaction Score
The Firefly Story
Chart a Course
Lasting change in healthcare has to center on individual needs. Make the care experience easier, more effective, more affordable, and the rest will follow.
Start with Care
With an emphasis on proactive support that builds trust and changes lives, we launched our virtual-first primary care service. 24/7 access to complete care (body + mind) in the palm of your hand.
Amplify the Impact
To meet the needs of our diverse members, we kept pushing. We expanded our network of partnerships with an eye on delivering the best virtual, in-person, and at-home care for anyone, anywhere.
Plan for More
And it worked. Better health, lower costs, happier members. To offer this experience to more people, to profoundly affect even more lives, we created our own health plan with care at the core.
Under one roof, we’ve reinvented primary care, the network, the health plan, and the technology that enables it all. And yet, somehow, it feels like we’re just getting started.
For someone with anxiety, it can be hard to reach out and get care for myself. It's easy to send a message about what’s going on and get a quick response back from my Firefly team.
30 minutes after I got to the ER on a Saturday night, I get a message from Dr. Greenberg saying, 'What's going on?' My mind was blown. I started crying like, 'Oh my God, I have a doctor!’
It's hard to be sick and have to go see a doctor in person. I love getting a response back in that moment I'm not feeling well.
It's primary care that looks at my whole self. They're saying, 'We’re the experts in healthcare, but you're the expert in your body.
Turns out, changing healthcare is a pretty big job — and we’re hiring like crazy. We’re looking for big hearts and sharp, creative minds to help us deliver an unforgettable experience to our members.