Firefly accepts the following plans (with more on the way!): Blue Cross Blue Shield of Massachusetts, Harvard Pilgrim Health Care, AllWays Health Partners, Tufts Health Plan, Unicare.
From 9am-5pm during office hours, we will respond to your message within 30 minutes. After hours, if you have a non-life-threatening emergency, you can send us an urgent message and we will call you in 30 minutes. If you have a life-threatening emergency, call 911.
Our first clinic is on Route 9 in Wellesley. We plan to open a clinic in the downtown Boston area in 2019 and to expand nationally over time.
There are no membership fees or extra costs. The standard copays for your insurance company may apply, but there are no additional fees for becoming a Firefly patient member. For some insurance providers, your copays are even waived.
No. When you join Firefly, you'll work with one of our PCPs, who coordinates your dedicated care team, including a Nurse Practitioner (NP) and Health Guide. We're happy to work with your current PCP to transfer your records and ensure seamless continuity of care.
With Firefly, you get a personalized care team that includes your own PCP, nurse practitioner (NP) and health guide as well as any other support you need from leading specialists in medical care and behavioral health. For routine care, like a sinus or urinary tract infection or prescription re-fill, you may get care from providers not on your personal team so we can help you quickly and in a way most convenient for you. But for anything more complicated, you can always get care from your PCP, NP and any expert specialists they need to make sure you get the best care possible.
A physician-led care team is a team of doctors, nurses, health guides and others assembled around you to meet your personal needs. If you need help from a specialist or a nutritionist, we'll be able to pull them in at the right time, often without you having to go for a separate visit.
Firefly Health is a virtual-first alternative to traditional primary care. We provide urgent care for common conditions like back pain, stomach flu or sinus infections, including women’s health issues. We help you stay healthy by making sure you get everything you need to prevent cancer, heart attacks and other serious diseases. We help you be your best self by supporting your goals like losing weight, quitting smoking, or sleeping better. We have advanced approaches to supporting you to manage chronic conditions like diabetes or high blood pressure. And, finally, if you have more complicated health issues, we partner with the best specialists to get you the best treatment science has to offer.
If you give Firefly a try and it's not right for you, you're free to work with another PCP at any time. We ask that you let us know, so we can help transfer your records to your new PCP. There are no cancellation fees or hard feelings.
Most people receive most of their care from us virtually rather than in-person using our mobile app. But to provide you with high-quality care, we do recommend you see us once in person within the first six months of signing up and then at least once every three-five years after that.
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