HOW IT WORKS

Experience great healthcare right away.

It’s easy to get started today.

Download the Firefly Health app

Create a free account and choose your healthcare goals. Not sure how to get started? Message us in the app and we’ll ask a few questions to help figure out the next steps.

Connect with your Firefly Care Team

You’ll receive a warm Firefly welcome from your Care Team. We can quickly help with any health issue—in person, virtually, or through in-app chat.

Get comprehensive, proactive care

We provide intelligent, tech-enabled care through our digital care platform, Lucian™, and make sure to check in regularly post-visit.

Need to see a specialist? We also help you find the right provider to fit your needs.

TOP FAQs

Still have questions? We have answers.

Will I have my own Primary Care Provider (PCP) or will my needs be handled by whomever is available?

With Firefly, you get a personalized care team that includes your own medical doctor (MD), nurse practitioner (NP), and health guide, as well as any other support you need from leading specialists in medical care and behavioral health. This is your team, providing support over time, making sure you get all the best care science has to offer for staying healthy and achieving your goals. For after-hours care, or help with routine problems like a sinus infection or urinary tract infection, you may get care from providers not on your personal team so we can help you as quickly and conveniently as possible.

Can I keep my current Primary Care Provider (PCP) if I sign up for Firefly?

A Firefly Health medical doctor (MD) or nurse practitioner (NP) will be your new primary care provider (PCP). All of our PCPs work on teams that include an MD, NP and a health guide. Most of the time, our NPs are on point, available on-demand and providing continuous support for all routine care. Firefly MDs collaborate with and support our NPs on complex workups and illnesses and are available to meet with our members on request and on demand. We're happy to work with your current PCP to transfer your records and ensure seamless continuity of care.

Does Firefly Health take my insurance?

Firefly currently accepts new members covered by most plans from Aetna, Blue Cross Blue Shield, Harvard Pilgrim Health Care, AllWays Health Partners, Tufts Health Plan, UniCare, and UnitedHealthcare with more coming soon. We are able to accept some types of Medicare in Massachusetts when an established member ages into Medicare. We don't currently accept MassHealth or Medicaid, but we're working on it.