Frequently Asked Questions

Can I keep my current Primary Care Provider (PCP) if I sign up for Firefly?

No, your preferred Firefly Health physician will be your new PCP. When you join Firefly, you'll choose your PCP, who will lead your dedicated care team, including a Nurse Practitioner (NP) and Health Guide. We're happy to work with your current PCP to transfer your records and ensure seamless continuity of care.

Will I have my own Primary Care Provider (PCP) or will my needs be handled by whoever is available?

With Firefly, you get a personalized care team that includes your own Primary Care Provider (PCP), Nurse Practitioner (NP), and Health Guide, as well as any other support you need from leading specialists in medical care and behavioral health. For routine care, like a sinus infection, urinary tract infection, or prescription refill, you may get care from providers not on your personal team so we can help you as quickly and conveniently as possible.

Does Firefly Health take my insurance?

Firefly currently accepts most plans from Aetna, Blue Cross Blue Shield, Harvard Pilgrim Health Care, AllWays Health Partners, Tufts Health Plan, UniCare, and UnitedHealthcare with more coming soon. We don't currently accept Medicare, MassHealth or Medicaid, but we're working on it.

What do I do in an emergency?

From 9am-5pm during office hours, we will respond to your message within 30 minutes. After hours, if you have a non-life-threatening emergency, you can send us an urgent message and we will call you in 30 minutes. If you have a life-threatening emergency, call 911.

What is the role of a Nurse Practitioner (NP) and Physician’s Assistant (PA) at Firefly?

Nurse Practitioners (NPs) and Physician's Assistants (PAs) are trained at the master’s level to diagnose and prescribe medications to patients. They function similar to Physicians (MDs) in the primary care setting. This includes performing routine physical exams, diagnosing and treating acute conditions, managing chronic diseases, and counseling on preventative health care. Here at Firefly, NPs and PAs will always be working in a team-based model with a Physician and a Firefly Health Guide to focus on your individual health goals.

Will Firefly share my data with other parties?

No, Firefly will not share your data with other parties. We will always ask for your consent if this is required to provide the best care. For more information, please see our privacy policy linked below.

How do I get access to Firefly’s mobile app?

To get access to Firefly’s mobile app, simply navigate to the app store and search for Firefly Health. Alternatively, find the "Sign up for free" button on our home screen.

What is a physician-led care team?

A physician-led care team is a team of doctors, nurse practitioners, health guides, and others assembled around you to meet your unique needs. If you need help from a specialist or a nutritionist, we'll be able to pull them in at the right time, often without you having to go for a separate visit.

What if I decide to change my care to another Primary Care Provider (PCP) not with Firefly?

If you give Firefly a try and it's not right for you, you're free to work with another PCP at any time. We ask that you let us know, so we can help transfer your records to your new PCP. There are no cancellation fees or hard feelings.

What medical needs does Firefly address?

Firefly Health is a virtual-first alternative to traditional primary care. We provide urgent care for common conditions like back pain, stomach flu or sinus infections, including women’s health issues. We help you stay healthy by making sure you get everything you need to prevent cancer, heart attacks and other serious diseases. We help you be your best self by supporting your goals like losing weight, quitting smoking, or sleeping better. We have advanced approaches to supporting you to manage chronic conditions like diabetes or high blood pressure. And, finally, if you have more complicated health issues, we partner with the best specialists to get you the best treatment science has to offer.

Are there membership fees or extra costs?

There are no membership fees or extra costs. The standard copays for your insurance company may apply, but there are no additional fees for becoming a Firefly patient member. For some insurance providers, your copays are even waived.

I would love to see Firefly, but your Watertown office is far away. Can I still be a patient?

Yes! Most people receive the majority of their care from us virtually using our mobile app, rather than in person. If you need to be seen in person, we'll help coordinate a visit at one of our conveniently located partner facilities. After that, it's your choice to message us, schedule video visits, or see us in person if a specific need arises, such as a physical exam.


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